Our services for teams focus sharply on assisting the team to identify its strengths and weaknesses, and then to help team members add additional skills so that they team operates at its highest level of efficiency. Frequently, our services help the team achieve this goal by:

1. Assisting the team in improving interpersonal communication skills, thus improving operating efficiency.
2. Developing an appreciation for individual differences among team members, thus creating greater efficiency in making decisions
3. Helping the team identify conflict resolution skills that can be applied to keep the work going forward in timely and innovative ways, which also helps the goal of team retention.

Here are two examples of services that were provided for work teams:

Example # 1: Internet start-up senior management team with “no focus”

The Situation
This company was suffering as its market share and revenue were shrinking. The chief executive officer believed that the senior management team would profit from attending a short off-site retreat designed to improve the team’s operating efficiency by having team members gain knowledge and appreciation for the individual styles and individual differences of each team member.

The Solution
We used various online assessment tools that described individual differences.The results indicated that the team as a unit has a style bias towards the strategic and the visionary (which certainly helped during the initial history of the company) but this style did not suit this leadership group now, as the challenge for the group was to display more leadership behavior reflective of tactical and immediate goals. With this awareness, the team was able to see its weaknesses and began to take compensatory steps (professional development, adding new members) to achieve more style balance within the team. Operating efficiencies improved.

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Example # 2: Hospitality industry team that needed to “be more innovative”

The Solution
The long-standing senior management team of a resort had gained the reputation of being conscientious, dependable, and service oriented. These professionals took pride in fine tuning processes that they replicated with success over the various resort seasons. However, forces in the marketplace were changing, and this group was being challenged by senior leaders to become more innovative and more entrepreneurial (focusing on business development considerations, and not just service operations.)

The Solution
We designed an intervention that involved online assessment work for the team members, followed by an interactive feedback meeting that helped the team see that the group bias was towards the status quo as compared to innovation. Various immediate and future oriented goals and activities were designed to assist this leadership group in shifting to a more innovation-based culture.