Flannes & Associates has presented the content of this seminar throughout the United States, Canada, and the United Kingdom.

Why are conflict resolution skills important? Mediocre abilities or confidence in resolving conflict are prime contributors to poor individual and work group performance, as well as lowered career satisfaction.

This one day seminar provides the attendees with concrete skills and approaches to use in resolving conflicts. The seminar consists of:

• Didactic information on conflict resolution approaches
• Opportunities to complete and self score personal style and conflict style instruments that will describe your preferred approach to resolving conflict
• Opportunities to observe demonstrations of five distinct conflict resolution techniques
• Opportunities to practice the five conflict resolution techniques
• Seminar booklet with pertinent, skill based information

Why should I attend? This seminar is appropriate for any work group or industry, and can be tailored to the level of employee.

Additional benefits of attending this seminar.

• This seminar has been approved for 7 professional development units by the Project Management Institute (PMI). Project managers, found in all industries and companies, seek professional development units from PMI as part of their ongoing certification process

Instructional Methods: Presentations, demonstrations, small group activities, discussion, and self-assessment exercises.

Two-Day Seminar: "People Skills for Project Managers and Technical Leaders "

Flannes & Associates has presented this seminar throughout the United States, as well as in Canada and the United Kingdom.

This two day seminar provides the project professional with all the “people skills” required for project success and career advancement.

The successful project manager knows the importance of developing people skills. This interactive seminar takes an innovative approach to providing you with practical skills you can use to address the messy people issues in project management. Topics include:

1. Interpersonal Communication Skills: Identify and practice skills such as tracking the communication, active listening, open-ended questions, and reframing, plus knowledge of subtle communication skills and communication “blinders.”
2. Identifying Individual Differences: Discover methods for identifying individual personality differences among team members, plus implications for determining the communication, decision making, and learning styles of your team members.
3. Motivating the Individual and the Team: Learn how to create tailored motivation approaches for each team member and for the team as a unit, using a framework consisting of knowledge of individual style and career values.
4. Identify Four Distinct Leadership Roles that are crucial for project success, such as the functions of manager, leader, facilitator, and mentor.
5. Determine Your Own Personal Style for Conflict Resolution by completing a conflict resolution instrument. Practice distinct methods and strategies for conflict resolution, and gain the knowledge of when to use each approach.
6. Handling Critical Incidents on the Team: What is a critical incident, and how does such a traumatic experience impact individual and team performance? Discover the resources that can be used to assist team members to return to optimal levels of functioning.
7. Managing Personal Stress: Learn about five research-based approaches to reducing stress, and have the opportunity to try each of the approaches during the seminar.
8. Personal Career Management: Discover how six specific career management tools (active resumes, informational interviews, networking, two minute introductions, interviewing best practices, and “qualifying” references) can help you advance in your career.
9. Charting Your Professional and Personal Paths: Complete various self assessments that help you clarify your preferred career and personal paths, increasing your satisfaction and meaning in your work

Who should attend? This seminar is appropriate for all levels of project managers, or those individuals desiring to become project managers or technical leaders. Attendees earn 14 professional development units from the Project Management Institute (PMI).

• Each attendee receives a copy of Essential People Skills for Project Managers (2005, www.managementconcepts.com) by Dr. Flannes and Ginger Levin, DPA.

Instructional Methods: Presentations, demonstrations, small group activities, discussion, and self-assessment exercises.