Here are a number of books and articles that may be of interest. The articles can be downloaded for your use.

Enterprise Project Management:An Introduction. ICFAI University Press in Hyderabad, India requested that Dr. Flannes submit a chapter for publication in their book, Enterprise Project Management: An Introduction (2006), edited by Y Chandra Sekhar. His chapter addressed two interpersonal communication competencies required for enterprise project success. ICFAI University Press may be reached at www.icfaipress.org/books

Essential People Skills for Project Managers (with Ginger Levin, D.P.A.). Published in late 2005 by Management Concepts. This book describes practical and field-tested people skills that can be used to solve a variety of workplace people issues. To find out more about this book or to order it, see www.managementconcepts.com.

Best practices for dealing with an angry client

To see a paper on this subject that was delivered as a keynote address to the SAS Users’ Group International Conference in Philadelphia in 2005, click here.

Establishing HR as a key resource in meeting organizational goals

The paper was published in a human resources journal; click here to read this article.

People skills for knowledge workers

To see a paper on this subject that was delivered as a keynote address to the SAS Users’ Group International Conference in Montreal in 2004, click here.

Two people skills required for enterprise project management

This paper was published in India in a project management journal. To see this article, click here.

Methods for motivating individuals and teams

This article appeared in an online project management publication. Click here to see the paper.

Using knowledge of personal style to manage project teams

This paper employs the Myers-Briggs Type Indicator (MBTI) as the framework to consider best practices in managing the different styles on a project team. Click here to see the paper.